We accept all major Credit and Debit Cards for on-line payments including MasterCard, Maestro, Visa, Visa Electron.
Change of Details
Please communicate to Astley Dental Centre any change of contact detail so that we can always able to communicate updated treatment information and changes and reminders of your appointment with Astley Dental Centre.
Cancellation of Courses of Treatment by Astley Dental Centre.
Sometimes appointments times and date may need to be changed for unavoidable reasons. Of course Astley Dental Centre will make every reasonable effort to give our patients as much notice as possible. However, our maximum liability will be limited to a refund of the advance payment fee ONLY if a mutually convenient appointment cannot be agreed. Refunds will be made by the method in which the treatment booking was paid. Astley Dental Centre will not accept liability for any additional costs or losses incurred by a patient or organisations, which are claimed to have arisen through treatment cancellation. Astley Dental Centre reserves the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.
Refund Policy
You may cancel a course of treatment for which you have booked an appointment and be fully refunded all fees for treatment not yet performed; provided you give Astley Dental Centre a minimum of 24 hours prior notice. If 24 hours prior notice is not received, Astley Dental Centre reserves the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads. However, this does not apply to NHS appointments but Astley Dental Centre reserves the right to discontinue any NHS treatments and/or future care under the NHS.
Astley Dental Centre will refund the money to patients who wish to discontinue treatment at any time. A notice period of 14 days is required upon which they will be eligible for a refund of any amount paid for treatment that they did not receive.
If a patient is receiving any treatment that involves laboratory work and initial work has been carried out i.e. if the patient is having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice, should zero fee have been taken on the preparation appointment, the patient shall liable for the lab fee incurred in full. Astley Dental Centre shall provide the lab invoice for reference.
Please be aware that for NHS courses of treatments, the proportion of the fee is set by the NHS Business Services Authority, not Astley Dental Centre.
Refunds will be processed within 14 days after receipt and confirmation of your request/concern
If you have paid and booked a consultation (£25.00) as services have not yet been provided, we shall refund the transaction paid by the method of which the original payment was made within 48 hours.
